PENN'S WEB TOOLS
Penn National Insurance (Harrisburg, PA) has launched Web-delivered tools and services for its policyholders and agents, including pay-by-Web and pay-by-phone options. The company is offering these services in response to agents' requests.
The ACORD User Group Information Exchange (AUGIE) has launched its agent survey. The survey is a collaborative industry effort to determine what agents want from their automation systems and company partners today.
Allstate (Northbrook, IL) has enhanced its Web site by redesigning the customer care center. Customers can now link from Allstate.com to their agent's Web site directly. Allstate has also added more information to its frequently asked questions section.
AIG's American International Underwriters (New York, AIU), an international P&C organization, has launched an Internet resource designed to provide AIU's consumers, commercial clients and risk managers with claims reporting features and access to e-commerce sites.
SUN LIFE LAUNCH
Sun Life Assurance Company of Canada (Toronto) has launched an Internet-based claims submission and payment process for health spending accounts.