CRM BRIEFS

Edify Corp. will integrate SpeechWorks International's recognition speech engine into the Edify Voice vCSR product line; a new generation of contract management technology is bridging the gap between corporate ERP systems and CRM systems, according Doculabs; InstantService Small Business Edition, a chat-only CRM solution has been released by ASP Instant Service.

Edify Corp. (Santa Clara, CA), a self-service and assisted CRM solutions provider, will integrate OpenSpeech Recognizer 1.0, SpeechWorks International, Inc.'s (Boston) recognition speech engine, into the Edify Voice vCSR product line.

A new generation of contract management technology is bridging the gap between corporate enterprise resource planning systems and CRM systems, according to a new MarketFacts Report from Doculabs, Inc. (Chicago).

InstantService Small Business Edition, a chat-only CRM solution has been released by Instant Service, a Seattle-based ASP of CRM solutions.