CRM Briefs

Audiopoint releases Speech Rep, a front-end speech application serving high-volume call centers; Onyx Software ships German, French, Spanish and Japanese versions of Onyx Employee Portal; Soffront Software releases version 7.0 of TRACKWeb CRM product.

Audiopoint (Fairfax, VA) has released Speech Rep, a front-end speech application serving high-volume call centers by automating repetitive calls using automatic speech recognition technology.

Onyx Software Corp. (Bellevue, WA) has shipped German, French, Spanish and Japanese versions of Onyx Employee Portal 3.0—Onyx's CRM portal.

Soffront Software, Inc. (Fremont, CA), released version 7.0 of its TRACKWeb CRM product, a single application consisting of internal and external help desk management, sales force and marketing automation, defect tracking, asset management and self-service knowledge management modules.