Although the CRM market has been impacted by the slumping economy, it will recover from the worldwide slowdown in IT spending, according to an Aberdeen Group (Boston) report. Aberdeen says the CRM market is expected to increase from $13.5 billion in 2001 sales to roughly $27.8 billion in 2005.
VoiceGenie Technologies Inc. (Toronto) and ShopTalk (Chicago) have partnered to deliver voice-driven CRM solutions that are compliant to VoiceXML. The VoiceGenie-ShopTalk turnkey solution includes customizable voice-directed applications running on the VoiceGenie VoiceXML Gateway.
White Pajama (Hayward, CA), a provider of CRM contact center solutions, has released the Business Edition 3.0 of its CRM contact center. The product is targeted towards medium-sized organizations.