The Path to Customer-Centricity

If it were only a matter of money, becoming a customer-centric organization would be easy. Just consider: Spending on e-business technology per insurance company will rise on average by 89 percent over the next three years, and this investment will focus primarily on customer-facing and other high-value initiatives, according to recent research from PricewaterhouseCoopers/The Economist Intelligence Unit.

But it also takes management vision, IT excellence and results-oriented business strategies. One way for executives to gain the insights, contacts and information that will help insurance technology decision-makers lead their organizations into the new customer-centric era is by attending the Insurance & Technology Executive Summit 2001—"Putting Customers First, and Profiting from It"—Dec. 9-12, 2001, at the Arizona Biltmore Hotel, Phoenix.

Attendees at this year's Insurance & Technology Executive Summit will benefit from three days of networking, education and entertainment for top industry executives—CIOs, CTOs, e-commerce directors, presidents, line-of-business heads and other technology decision-makers—who want to stay ahead of the critical issues shaping their industry.

Highlights of this exclusive invitation-only event, now in its third year, include: presentations on topics such as The E-Financial Services Customer and Redefining the CIO's Role in a Customer-Centric World; insight into the most business-critical IT issues, including CRM, e-commerce and wireless/mobile; and special interest roundtables on a range of hot topics including Technology ROI and E-Business Strategies that Work.

Additionally, the annual Elite 8 2001 Awards Dinner (Monday, Dec. 10) recognizes the honorees of I&T's annual special issue that highlights visionary insurance technology leaders. Plus, one-to-one meetings with solutions providers give attendees the opportunity to get advance insight into the hottest insurance-focused technology initiatives. Confirmed sponsors at press time include Sun Microsystems, SilverStream Software, Deloitte Consulting, CheckFree, Selectica, Trilogy, Sherwood International and IONA Technologies.

For information about sponsorship opportunities at Insurance & Technology's Executive Summit 2001, contact Felissa Kaplan, National Sales Manager, 212-600-3171, [email protected], or Brett Morgan, East Coast Sales Manager, 212-600-3052, [email protected]. For program and registration information, contact Katherine Burger, Editorial Director, 212-600-3062; [email protected]. Or visit the Insurance & Technology Web site, www.insurancetech.com.

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Insurance & Technology Executive Summit 2001

Sunday, Dec. 9

6-8 pm—Welcome Reception

Coffee Breaks throughout Executive Summit (Sponsored by SilverStream Software)

Monday, Dec. 10

7-8 am—Breakfast (Sponsored by Deloitte Consulting)

8-8:45 am—Opening Presentation/Keynote: Ready for the Truth about the Financial Services Customer?

8:45-9:30 am—It's More Than Selling: Using E-Technologies to Improve Service and Customer Retention

9:30-10:15 am—Redefining the CIO's Role in a Customer-Centric World

10:30-noon—One-on-One Sponsor Meetings.

Noon-1 pm—Lunch (Sponsored by IONA Technologies).

12:15-6 pm-Golf Tournament (Sponsored by Trilogy); spa/recreation program.

7-10 pm—Elite 8 2001 Reception/Awards Dinner (Sponsored by Sun Microsystems).

Tuesday, Dec. 11

7-8:30 am—Breakfast (Sponsored by Sherwood International).

8:00-9:00 am—Special Interest Roundtables

9:00-9:45 am—Emerging Technologies Forecast: It's All About the Customer

10:00-noon—One-on-One Sponsor Meetings.

Noon-1 pm—Lunch (Sponsored by CheckFree).

12:15-6 pm—Golf Tournament (Sponsored by Selectica); spa/recreation program.

6:30-8 pm—Closing Reception

Wednesday, Dec. 12

Get-Away Day

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio