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Dentegra Insurance Deploys Oracle Insurance Revenue Management and Billing

Deployment of the Oracle system enables the individual dental insurance carrier to accelerate policy enrollment and deliver efficient and enhanced billing experiences to customers, among other benefits.

Dentegra Insurance, a San Francisco-based carrier that offers dental insurance to individuals, has deployed Oracle Insurance Revenue Management and Billing to support enrollment and billing.

Dentegra has implemented the Oracle solution to deliver what a vendor statement describes as efficient and enhanced billing experiences to customers, and to provide customer service representatives with access to the timely information needed to responded to customer inquiries quickly and accurately.

[Related: Why the Time is Right for Billing Platform Modernization .]

Oracle describes Oracle Insurance Revenue Management and Billing as a rules-based, modern billing, payment and collections system that will enable Dentegra to provide more flexible service and billing plans to individual and small group customers, enhancing the dental insurer's ability to compete while improving back-office process efficiency.

Oracle Insurance Revenue Management and Billing Framework supports extension of the functionality for the complete policy billing lifecycle, including enrollment, renewal, termination, reinstatement, overage dependent termination, claims hold processing and re-enrollment, according to the vendor, and integrates "virtually seamlessly" with Dentegra’s Web site, online sales and enrollment portal, claims management system and financial management system, the Oracle statement asserts.

Oracle reports that Deployment of the application has enabled Dentegra to: - Accelerate policy enrollment

- Automatically transmit enrollment information to a downstream claims system, ultimately reducing the need to rekey information and streamlining processes

- Readily support flexible billing pay plans for greater customer convenience and flexibility Enable auto-payment processing using credit card or bank information thanks to the solution’s ability to consolidate and automate payment streams

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio

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