Empowering Employees To Help with Upgrades

CASE STUDY CLOSEUP

COMPANY NAME:

Royal & SunAlliance USA (Charlotte, N.C.; $9.2 billion in assets).

LINES OF BUSINESS:

Personal property and casualty, life, health; commercial P&C, liability, legal; investment products.

VENDOR/TECHNOLOGY:

Novadigm's (Mahwah, N.J.) Radia.

THE CHALLENGE:

Implement self-service solution for upgrading operating systems and applications on 7,000 desktops.

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