Equitable Life of Canada Uses HP Exstream to Streamline Customer Communications

Equitable Life of Canada (Waterloo, Ontario) will implement HP Exstream enterprise document management software to help streamline the design and management of customer communications and improve production efficiencies, according to an HP (Palo Alto, Calif.) news release.

HP Exstream will provide a single software platform for Equitable Life of Canada to create, manage and deliver a variety of communications, in multiple languages , to its customers, from high-volume statements and claims correspondence to cheques and contracts, according to HP.

"After evaluating the needs of our company and comparing HP Exstream to several other document automation solutions, it was a clear choice to partner with HP to develop a more cost-efficient and effective means of communication," comments Ravinder Singh, CIO, Equitable Life of Canada. "With HP Exstream, we now expect to reduce our statement processing time from hours to minutes. HP will provide us with an excellent software solution to support physical and electronic customer communication, and improve the customer experience."

HP Exstream produces relevant, personalized communications for Equitable Life customers by seamlessly integrating with the company's existing IT infrastructure, the vendor release says. Its document applications are able to access and retrieve a variety of account data such as member profile and policy details in a variety of formats, including XML, flat file data and tagged data, HP claims. Equitable Life expects to reduce its maintenance and development costs with HP Exstream and improve its time to market for customer correspondence changes and also can scale for Equitable Life's future business growth, HP asserts.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio