Farmers Creates iClaims Mobile App for Customers

Provided free of charge to customers, the application enables policy holders to store their agent's contact information and report claims from the scene of the loss from their iPhone or iTouch.

Farmers (Los Angeles) has released a new iClaims application that the insurer provides free of charge to customers who use an Apple iPhone or iTouch device. The iClaims app allows Farmers customers to immediately file an insurance claim from wherever they may be located, such as the scene of an auto accident.

Farmers customers' agent information can be permanently stored so that they are just a click away from contacting their agent for immediate service, according to a carrier source. With the use of the iClaims app, a customer is in instant contact with a Farmers HelpPoint representative. The app enables them to share critical information via, such as photographs taken at the scene of an accident, which helps to speed claims processing, according to Farmers.

In addition, the application also allows Farmers to alert customers when severe weather is threatening; enables customers to find Farmers vendors and services; and lets customers take a photo inventory of their home and store or email the pictures from their iPhone or iTouch, the Farmers source says.

Farmers customers can access the new iClaims app by accessing Apple's App Store from an iPhone or iTouch.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio