Farmers Insurance Exchange Inks Symbility for Claims

Farmers Insurance Exchange, a division of Los Angeles-based Farmers Insurance Group of Companies, has selected Symbility Solutions (Toronto) to upgrade its claims system.

The first phase of implementation for Farmers' Specialty Division is scheduled for completion later this month. This phase includes training and deploying Symbility applications to more than 600 field adjusters located across the United States in addition to staff and inside adjusting teams in the Specialty Division's Grand Rapids, Mich. head office.

"Ease of use, data control and seamless integration with our enterprise systems were key reasons for moving to Symbility," Jim Daues, SVP of Farmers Insurance Exchange, says in a statement. "We set very aggressive targets for Symbility in terms of system modifications and completion dates and they met all of our requests, on time and on budget."

Symbility applications include Symbility Claims Connect, a collaborative workflow management tool; Symbility Inside Adjuster, which streamlines the first notice of loss process; and Symbility Mobile Claims software, an estimating tool for on-site claims processing.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio