Harleysville Insurance has promoted two technology executives to the vice president level. The carrier has named Stephen J. Byrne vice president of agency and field automation, and Thomas D. Kern has been named vice president of operations processes, testing and quality.
In his new role, Byrne will oversee the design and implementation of packaged information systems, the integration of software architectures that support the agent-focused carrier's core business functions, and the development of Harleysville's agency and field technologies. Byrne's previous title was assistant vice president and chief architect, a role he took upon joining Harleysville in 2006. Byrne will retain his responsibilities as chief architect in his new role.
Kern will be responsible for all operations support systems and services, including quality assurance, processing workflow and training, imaging, quality control, remittance processing and output distribution. Kern joined Harleysville in 1979.
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio