Honor Roll: This Week's Top Insurance Blogs (Dec. 6-12)

Our favorite insurance technology-related blog posts from around the Web (December 6-12, 2009):Fine Tuning Customer Portals - Lessons from A Christmas Scrooge

Having found her online holiday shopping experiences lacking, Celent's Catherine Stagg-Macey discusses the importance of a solid online customer portal and writes that auto insurers in the UK boast some of the strongest Web presences in Europe. ---

Will Cloud Computing evolve the role of CIO?

"As the industry is moving into an age of choice in computing platforms, the role of Information Technology as a business unit may be changing as well," suggests AAB (that's as close to an author name that I can find), drawing on a recent presentation from OMG's (Object Management Group) Business Ecology Initiative. ---

Consumers Expect Poor Customer Service

If recent research for Forrester is any indication, it looks consumers expect the worst (or, at least, the not very good) when it comes to customer service. "The research, which was based on surveying more than 4,200 US consumers, looked at consumer expectations for getting an issue resolved in 10 different areas (apparel, bank account, hotel, auto insurance policy, TV service, credit card, wireless phone plan, Internet service, computer, and health insurance policy)," details Forrester's Bruce Temkin.