Our favorite insurance technology-related blog posts from around the Web (February 14-20, 2010):Marginal Decline in P/C Customer Satisfaction
"Customer satisfaction with the property/casualty insurance industry slipped a bit in the fourth quarter of 2009," reports the iii's Claire Wilkinson, citing results from the American Customer Satisfaction Index (ACSI). ---
Karlyn Carnahan of Novarica makes a few connections between Toyota's recent recall issues and insurance carriers' need for more modern claims systems. "These recalls have triggered some insurance carriers to begin reviewing closed claims for these recalled models to determine whether subrogation actions are warranted," she explains, adding that "Older claims systems typically don't capture the make or model of a vehicle as structured data." ---
Initiate's Marty Moseley provide readers with a set of declarations that should be made by any executive or group of executives tasked with establishing data governance inside an organization. "I call their primary work products "Declarations" - because they're declaring a business statement of policy, principle, process, etc.," he explains.