ANTARES CLAIMS PROCESSING
Antares Management Solu-tions (Westlake, OH) has released an automated technology claims system to improve efficiency and accuracy. The technology enables paper claims to be put into computer systems bycreating electronic images. The image is routed to the appropriate unit, where it is processed. The procedure is made possible by using scanners and workflow software licensed from FileNET.
ARBITRATION FORUM E-MAIL
Arbitration Forum's (Tampa) Web site, www.arbfile.com, allows insurers and self-insured participants in the AF's inter-insurance dispute resolution program to look up information, including hearing schedules. AF participants can also expedite the process further by using e-mail to file as well as receive hearing dates status reports for their cases. Customers can also e-mail AF with immediate feedback on the quality of its dispute resolution services.