HP unveiled a new solution that automates customer communications for claims processing. Announced at the 2010 ACORD LOMA insurance systems forum, the HP Exstream offering for claims correspondence will benefit insurers by reducing costs and compliance risks, improving customer response times and expediting the review and approval process, the vendor asserts.
The new solution extends the HP Exstream back-office communication platform to support what the vendor describes as the critical front-office business processes associated with claims. Objectives the solution aims to meet include replacing free-form editing with role-based control over areas of templates to help reduce brand and regulatory compliance risks; integrating critical data and content from other systems, helping to decrease error-prone, inefficient re-keying and cutting and pasting of content that can result in leakage or undo litigation; update communication templates faster and at lower cost for critical branding revisions and federal and state regulatory changes; and delivering claims communications through customer-preferred channels, including print and electronic (e.g., PDF, e-mail and SMS).
The HP Exstream solution for claims correspondence consists of HP Exstream Design and Production, HP Exstream Interactive Documents (Live Editor, Live Application and Library) and professional services. It uses what the vendor calls an innovative software development kit approach designed to accelerate integration with enterprise claims or case management workbenches. The solution provides a library of application and integration services to modernize the claims process, according to HP.
By enabling more effective customer interactions — including live customer interactions and high-volume bills and statements, as well as personalized and automated fulfillment of on-demand policies, correspondence, quotes and proposals — insurance carrier users of the solution can help to improve customer retention while reducing operating costs, HP asserts.
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio