Idaho Farm Bureau Mutual Insurance Company (Pocatello, Idaho) has selected Thunderhead's (London) NOW platform for communications and document management.
Thunderhead's system will reduce Idaho Farm Bureau Insurance’s paper output, enable increased user control and help the company to remain compliant with changing regulations by updating processes and streamlining communication workflows across the entire business, the companies say in a statement. It also integrates with IFB's other deployed technologies, which include Guidewire and ImageWrite, they add.
“Idaho Farm Bureau Insurance has a track record of exceptional customer service that supports our entire business. As our customers and agents have become more and more technologically savvy, it was vital for us to update our own technologies and solutions so we could continue to meet their needs,” Adam Waldron, IS Director at Idaho Farm Bureau Insurance, says in a statement. “Thunderhead NOW allows us to better incorporate feedback from customers and business process owners in a timely fashion, to better target information to specific customers. Ultimately it allows us to continue to offer the high levels of customer service for which we are known.”
The firm selected Thunderhead after an RFP process that included HP’s Exstream, the companies say.
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio