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Management Strategies

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Inside a Claims Management Company's Tech Strategy

The mantra of Crawford & Co. CIO Brian Flynn: Do things better, faster, and cheaper, with a focus on innovation.

How long at Crawford & Co.: Four years at this claims management services company.

Career accomplishment I'm most proud of: Over my time here, members of our technology team have become trusted partners focused on business initiatives. Our technology group, working closely with the business side, spearheaded programs such as Crawford Innovates, a global campaign that promotes innovation, and Crawford Business Process Improvement, an agenda that advances process innovation.

Decision I wish I could do over: While it's important to give everyone a chance to succeed, earlier in my career I sometimes held on too long to underperforming staff. Having the right people is the recipe to ensure top performing teams.

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