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I&T Staff
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Insurance & Technology's Drivers of Success

Click here to listen to our podcast interviews with each of this year's Elite 8 Technology Executives - sponsored by IBM.

As information technology grows ever-more sophisticated and its successful application to business problems becomes an increasingly powerful differentiator, a debate has arisen as to its exact role: Technology indisputably is central to an information-driven business such as insurance, but is it better understood as merely an enabler or as a driver of business?

The answer suggested by the following profiles of outstanding insurance technology executives is "a bit of both." The successes achieved by Insurance & Technology's 2006 Elite 8 honorees demonstrate that outstanding insurance technology leadership ranges from spearheading more-efficient approaches to systems maintenance to the creative application of novel technologies, and from establishing solid technology investment practices to the proposal of strategic systems implementations that open the way to business transformation.

It's inevitable that technology will serve an enabling or supporting function. But it's also true that as the potential of technology evolves, technology leaders are in a unique position to provide strategic vision. While they do not replace business strategists, technology officers become indispensable strategic partners on the road to success.

This special issue of I&T is dedicated to those CIOs and other senior technology executives -- from large companies and small; within the property/casualty, life and annuities, and health verticals -- who have brought diverse skills to the table, both from within the industry and from other fields, and have played key strategic roles in their companies' success.


Fresh Perspective
Joan Zerkovich brought decisive leadership and a background in distributed computing and Web-based technology to the tech transformation of catastrophe insurance start-up ICAT.

No Retreat
Jeff Stoll has led MetLife's Individual Business Systems division through M&A, legacy consolidation and modernization efforts of a magnitude equal to any the industry has ever seen.

Agile Infrastructure
Jim Court's from-the-ground-up technology renovation helped First American P&C boost revenues from $12 million in net written premium to million within six years.

Growth Engine
Al Bowen, SVP of information systems, is modernizing Ohio National Financial Services' infrastructure to support agents' use and aggressive business growth.

Technology Factory
Enterprise technology orientation, development methodologies, project management discipline and astute staff development drive John Kellington's record of success at Ohio Casualty.

Art of the Possible
By tracking emerging technology developments, Humana's Bruce Goodman is able to identify real-world applications that make the health insurer an easy-to-work-with partner.

Up in Arms
For Liberty Mutual's Stuart McGuigan, increasing speed to market is an arms race. To stay ahead of the competition, he is tapping technology to drive business productivity.

Customer Insight
Rick Roy is refocusing CUNA Mutual Group's technology to improve service, beginning with a systems consolidation effort designed to create a single view of the customer.

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