Leveraging the ACORD Capability Model

BA Scott, AVP, New York Life; Deb Smallwood, co-founder, Smallwood Maike Associates; Frank Neugebauer, senior enterprise architect, ACORD; and Anthony O’Donnell, Executive Editor, Insurance & Technology, discuss the benefits of the ACORD Capability Model and how it improves business/IT alignment and creates linkage between strategies/process and technology, as well as the goals and benefits to date of New York Life’s adoption of the model.