Liberty Mutual Uses ISO's COA

Liberty Mutual (Boston, $50 billion in consolidated assets) has licensed Jersey City, NJ-based ISO's Claims Outcome Advisor (COA), a bodily injury claims management tool, to help manage its personal auto bodily injury claims.

"COA will help Liberty Mutual consistently manage the way the claims are processed," says Tony Mattioli, national sales manager for ISO's COA. "COA will be used by adjusters for managing claims and by management" for data mining and reporting.

COA, which ISO acquired from CSC Corp. (El Segundo, CA) in 2000, provides information on medical conditions to help claims adjusters, managers and actuaries manage the medical, legal and occupational issues presented by bodily injury and workers' compensation claims. Liberty Mutual is currently using only the bodily injury functionality and is not using the workers' comp or the return-to-work functionality, says Mattioli.

"Liberty Mutual currently has one office in production and is planning on rolling COA out to other offices later in the year," Mattioli says. "In total, there will be north of 750 users with the bulk being adjusters. The adjuster-to-management ratio will be about 10 to 1."

Greg MacSweeney is editorial director of InformationWeek Financial Services, whose brands include Wall Street & Technology, Bank Systems & Technology, Advanced Trading, and Insurance & Technology. View Full Bio