Loudon Mutual Selects KeyMark to Implement Hyland Content Management Solution

Loudon Mutual Insurance Company (Waterford, Va.) has engaged KeyMark Inc. (Liberty, S.C.) to engineer and implement a document management solution aimed at improved processes and increased efficiency. KeyMark, will assist Loudoun in establishing what it describes as an advanced enterprise content management solution for scanning, indexing and retrieval within its claims and underwriting departments, according to a vendor statement.

The solution KeyMark is engineering for Loudoun Mutual will revolve around an automated imaging system for document scanning, indexing and retrieval. The solution will be configured to work with Loudoun Mutual's existing systems and will also involve the configuration of specific e-forms that will replace current paper forms, KeyMark says. Loudoun Mutual anticipates taking the solution one step further by implementing automated workflow capabilities in the future.

"Intense amounts of paperwork flow through our offices every day," comments Todd Robertson, IT manager, Loudoun Mutual. "We recognized the need to manage our incoming documents in a more efficient manner. KeyMark is designing a solution to meet our business objectives of improving information access and internal controls, processing business more efficiently, reducing risk exposure and ultimately improving the service we deliver."

As part of the initiative, KeyMark will implement Hyland Software's OnBase enterprise content management solution, according to the KeyMark statement.

"There are many benefits of establishing an automated scanning and indexing system," says Victoria Newman, VP, sales and marketing, KeyMark. "For Loudoun Mutual, some of these benefits will include reduced manual processing, eliminating printing and filing needs and a seamless system of collecting and indexing data from policy applications, claim forms, financials, photos, emails, faxes and other documents. In the end, Loudoun Mutual will have much better control by having a real-time view on where documents are at all times through a searchable electronic depository."

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio