5 Innovation Insights From Insurance Leaders

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Before he became director of Allstate's connected car technology unit, Matt Manzella launched the insurer's innovation lab. He said the culture was so straitlaced at the time that it was difficult to even get different-colored chairs. Years later, he says, innovation is a major part of Allstate:

The biggest challenge in the innovation team is the handoff to production. Generally [new things] fall down their priority list. You have to have thick skin, as you'll hear lots of NOs. Understand the goals of your innovation program -- eventually, it has to deliver something besides good ideas.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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