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Max New York Life Signs Three-Year BPO Contract With Genpact

Genpact will provide customer service-related solutions in select geographic locations to the joint venture company of New York Life and Max India.

Max New York Life Insurance Company has signed a three-year contract with Gurgaon, India-based BPO provider Genpact for customer service-related solutions to be applied in specific geographic regions, employing multiple regional languages, according to a Genpact press release. Max New York Life is a joint venture between Max India Ltd. (New Delhi) and New York Life (New York).

"In our endeavor to provide best-in-class service to our customers, we are happy to partner with an expert like Genpact," comments Rajit Mehta, chief operating officer, Max New York Like Insurance Company. "We believe that Genpact's global expertise in insurance and customer service will enable us to deliver a high quality customer service experience, which we envisage will be our strongest differentiator in this competitive market."

Genpact chief operating officer 'Tiger' Tyagarajan characterized the deal as establishing a significant relationship, involving an organization focused on best-in-class customer service. "We will bring our deep domain experience in the Insurance industry, developed through serving large global insurance companies over the last decade, as well as our Lean Six Sigma expertise and culture that drives operational excellence," Tyagarajan says. "We will work with Max New York Life Insurance on its journey to take these insurance processes to 'global best in class.'"

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio

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