Since arriving at MetLife (New York, $286 billion in assets) two years ago, Steve Bozzo has been helping the carrier manage the infrastructure needed for the Internet age. Bozzo, formerly vice president of Internet services, is now taking the show on the road as Met's CIO for international operations.
"We see the Internet as a major vehicle for deploying our products around the world," Bozzo says. "It will allow us to cut costs and improve service, while at the same time developing a scalable infrastructure for the growth."
In his new role Bozzo will be responsible for providing support to and creating technology solutions for business managers in Met's international operations. The biggest initiative on his plate is to implement what the carrier calls Common Platform-a suite of applications built to provide standardized technology for MetLife's global satellites. The major pieces of the platform are data entry, illustration and policy administration systems, according to Bozzo. "We also have a centralized repository for all the data, which facilitates entering it only once," he notes. Another critical part of its automated underwriting, Bozzo adds, is that "we can automate 90-plus percent of the cases we take in, which would otherwise have to be handled manually."
Spreading MetLife's commitment to CMM globally is also on Bozzo's agenda. "We want to arrive at CMM Level 5, and truly do that end to end in our development process," he says. "So what we're doing is installing business analysts and project managers with very strong process skills in each country."
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio