Mitchell International (San Diego) has released WorkCenter 4.0, the latest version of its total loss vehicle valuation solution developed in conjunction with customer satisfaction and vehicle pricing expert J.D. Power and Associates (Westlake Village, Calif.).
WorkCenter Total Loss 4.0 presents detailed vehicle equipment data much like that contained in a build sheet and in the same "window sticker" terminology used by the manufacturers themselves, according to a Mitchell press release. 'Sourced through R. L. Polk & Co., a provider of automotive information and marketing solutions, the detailed descriptions of options and packages are displayed on the Mitchell comparable vehicle and N.A.D.A. vehicle valuation reports. Supplying an easily understood, readily accepted description of vehicle equipment allows carriers to assure policyholders that all the equipment on their total loss vehicle was taken into account for the valuation, the Mitchell source claims.' This results in increased customer satisfaction along with improved first call settlement rates for insurance carriers, according to Mitchell.
"With the addition of vehicle equipment option package data, we believe WorkCenter Total Loss 4.0 is now the industry's most comprehensive vehicle configuration offering, underscoring Mitchell's' commitment to vastly improving often hotly contested and opaque claims settlements involving vehicle equipment and option packages," comments Jesse Herrera, senior vice president, product management and marketing, Mitchell International. This advancement also further streamlines the total loss valuation process by making the most up to date, accurate and trusted vehicle valuation data instantly available to consumers, estimators and insurers."
The Mitchell news release says that WorkCenter Total Loss 4.0 will also ease the job of the estimator because all of the manufacturer standard equipment will display automatically via Vehicle Identification Number (VIN) decode. The estimator will only need to review and select vehicle packages and optional equipment, improving accuracy and reducing cycle time.
Mitchell describes WorkCenter Total Loss as a statistically-driven, fully automated single solution that can optimize the total loss claims settlement process and fully support the highest customer satisfaction initiatives. The solution combines what the vendor calls its superior claims processing solutions with J.D. Power and Associates' data analysis and superior pricing capabilities, resulting in "an intuitive and powerful methodology for insurance carriers," the vendor says. 'It is available via the web or as a stand-alone, desktop application, according to Mitchell.
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio