New York Life Names Gary J. Miller Head of Individual Policy Services

New York Life has named Gary J. Miller head of individual policy services, responsible for all life insurance and annuity services to policyholders. Miller is a senior vice president, reporting to executive vice president and chief administrative officer Frank M. Boccio.

As department head of Individual Policy Services (IPS), New York Life's largest department, Miller is now responsible for overseeing all IPS operations, including more than 2,400 customer service professionals who underwrite and issue policies, process premiums, pay claims, disburse benefits, and design service strategies, in support of New York Life's more than four million customers. In these capacities, Miller is responsible for the company's five regional service centers and its New York City-based service center, according to a New York Life press release.

Miller joined New York Life in 2002 as a vice president and was promoted to first vice president in 2003, with responsibility for traditional product service, variable product service, and bank and broker annuity service, according to the New York Life source. He was appointed senior vice president in 2005 when his responsibilities expanded to include the NYLIFE Securities service operation. Prior to joining New York Life, Mr. Miller was vice president and director of Mutual Fund Services for The Hartford Life Insurance Company (Hartford). Before that, he was vice president of Advisory Services at Prudential Investments. Mr. Miller began his career at The Penn Mutual Life Insurance Company, where he was vice president of Pension and Annuity Services.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio