New services to provide individual disability income writers with skilled resources to cost-effectively manage all aspects of disability claims have been launched by CSC (Falls Church, Va.). The company has expanded its business process services offerings to include full life-cycle adjudication and payment management for disability income claims.
CSC has added experienced disability insurance claims staff -- bringing “"access to specialized DI knowledge and expertise," according to Nancy Bass, VP, Americas Insurance Marketing -- to its business process outsourcing (BPO) unit. The expanded team provides claims adjudication portfolio management services, evaluating new and existing claims for complete information, insurer benefit payments qualification, and suitability of continued benefit payments. The team also performs functions relating to new claim acknowledgements, requirements and status information, and handles communications regarding claims decisions, denials and benefits exhausted.
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio