Pacific Life Eases Policy Performance Tracking for Agents

Pacific Life (Newport Beach, Calif.) has integrated its Web-based policy management system Planned Performance Tracking with its Navigator policy illustration system, making it easier for agents to conduct business, according to an announcement by the carrier.

The insurer's Planned Performance Tracking automates and simplifies many time-consuming life insurance service tasks, according to the carrier. For example, with a few clicks insurance professionals can compare the values projected in a baseline illustration against a current in-force illustration so adjustments can be made, if needed, to help keep a policy's performance on track; they can send new business or in-force illustrations from Navigator to Planned Performance Tracking to create a baseline for benchmarking; and they are able to schedule future in-force illustrations, which include a Policy Tracking Report, by creating a baseline with Navigator and sending it to Planned Performance Tracking.

"We're finding that some insurance professionals are recommending our life insurance products to clients not only for the attractive features, but also because Planned Performance Tracking helps the insurance professional give the client the kind of quality service the client expects,"'says Tim Shaheen, Pacific Life's assistant vice president of sales and marketing operations for the Life Insurance Division. Life insurance professionals can use Planned Performance Tracking to quickly create client-ready policy reports, set alerts for future policy changes, create instant cash value reports for corporate clients and even help a policy from lapsing by receiving automatic eAlerts when a policy enters the grace or lapse period, according to the Pacific Life source.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio