With the objective of eliminating the monthly data entry of more than 35,000 workers' compensation medical bills, Pinnacol Assurance (Denver, CO) has selected Cardiff Software Inc.'s (San Diego, CA) TELEform MEDIclaim Option.
According to Rob Norris, CIO, Pinnacol Assurance, the Cardiff solution was one of six products reviewed by the insurer. "We liked the TELEform MEDIclaim Option because it's highly configurable, we liked the price and it just looked better to us," explains Norris. Additionally, Cardiff customers with bill volumes and workflows similar to Pinnacol Assurance's were provided as references to the carrier.
As a result of the solution's recent implementation, Pinnacol is able to convert its existing workers' compensation bills into an electronic format and data is transferred directly into its existing content management system. Because of the gained efficiencies, bill payment processing time is expected to be reduced by 30 percent. According to Norris, the solution is also valuable because it improves access to medical records for Pinnacol's claims representatives and nurse case managers so that they can better serve the injured worker.