Adaptik (Bethlehem, Pa.) has introduced TaskManager, the latest component of the vendor's PolicyWriter policy administration suite, available as of June 30. Task Manager will be fully integrated with PolicyWriter's Account Manager, allowing P&C insurers to track and manage work items across the enterprise for better customer service and improved collaboration between agents and underwriters, according to the vendor.
Adaptik says that TaskManager will improve ease of doing business through agent and underwriter collaboration. Among other benefits claimed by the vendor are that TaskManager will: grant greater visibility into workload allocation to prevent bottlenecks and minimize quiet times through Supervisor views and management reports; improve efficiency and productivity with automatic assignment and notification; and provide better customer service through exception-based processing and SLA tracking
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio