AMI Selects Exigen for Policy Administration, Billing, Claims

Christchurch, New Zealand-based AMI, a general insurance company, will implement the PolicyCore, BillingCore and ClaimCore systems from San Francisco-based Exigen.

Together comprising the Exigen Suite, the programs will replace AMI's legacy systems as the company looks for a more customer-centric operation, carrier CEO John Balmforth says:

"This modern platform will allow us to migrate efficiently from our legacy systems to deliver the highest levels of customer care and satisfaction while also creating operational efficiency and cost savings," Balmforth says in a statement. “We have chosen a system provider whose interests are aligned with ours through a partnership model that supports rapid deployment and long-term viability of our new systems.”

Exigen's suite brings to AMI an integrated view of customer information and history, a configurable product development tool, automated underwriting capabilities and business intelligence and reporting, among other things, according to a statement. The company reports 1.1 million policyholders.

“Our in-house built systems have served us well but their design and structure no longer provides the flexibility we need to compete and grow. Exigen Suite’s comprehensive functionality and modern architecture are built on a new generation of technology that future-proofs our investment,” Balmforth adds. “The solution’s modular but integrated policy, billing and claims capability will streamline system implementation. The highly-configurable product and process management will allow us to deliver more customized products to market quickly. Of most importance, our customers and staff will appreciate the systems’ ability to automate and synchronize all our distribution channels – online, call center, branch office and agency – and display a complete view the customer’s individual and group associated business.”

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio