FEMA Awards CSC Full Flood Insurance Services Contract

As part of the FEMA contract, CSC will also use its Vendor Solutions Suite software to enhance the DSA's ability to track and efficiently manage claim-related activities.

The U.S. Federal Emergency Management Agency (FEMA) has awarded CSC (Falls Church, Va.) the National Flood Insurance Program (NFIP) Direct Servicing Agent (DSA) contract. The NFIP offers property owners in participating communities an insurance alternative to disaster assistance to address the escalating costs of repairing damage to buildings and their contents caused by flood. As the DSA, CSC provides full flood insurance business process services on behalf of FEMA to insurance agents, policyholders, lenders and other stakeholders, using FloodConnect, CSC's flood insurance processing application. In addition, CSC provides DSA financial and statistical reporting for this five-year contract.

FloodConnect is a hosted application that uses workflow management to improve operational efficiency, simplify the rollout of new enhancements and streamline business processes, a CSC statement says. The components of the software, including claims and accounting, are reusable and are completely integrated; and FloodConnect allows for real-time, online access to policy information and reports, according to the vendor.

As part of the FEMA contract, CSC will also use its Vendor Solutions Suite software to enhance the DSA's ability to track and efficiently manage claim-related activities, according to the vendor statement. Using the software, CSC can assign claim work items to an adjusting company or directly to one of its individual adjusters. Then, the software tracks completion of tasks, manages and records associated communications, and finally rates the adjuster on the assignment. Another new addition to the DSA program includes a CSC mobile application, First Notice of Loss, which permits claims to be submitted directly from the field to an insurer via a smartphone. This app is one component of CSC's family of insurance mobility offerings.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio