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Progressive Picks Mitchell Service for Physical Damage Claims

Mitchell’s WorkCenter solution, led by the Total Loss application, will help Progressive with claims.

Progressive has adopted Mitchell International’s WorkCenter platform for claims processing needs including assignment, repairable estimating, total loss valuation, review/audit, repair management, and reporting.

WorkCenter Total Loss, which helps insurers in vehicle valuation, will be the first of the San Diego, Calif.-based company’s applications deployed under the agreement.

“We are excited to roll out WorkCenter Total Loss this summer," said Michael Sieger, claims process general manager for Mayfield Village, Ohio-based Progressive, in a statement. “The solution's straightforward methodology developed by J.D. Power and Associates will assist with our customer satisfaction efforts during the claims settlement process.”

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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