Reveille Software (Atlanta), the provider of experience and performance management (EPM) solution for enterprise content management (ECM) applications, has announced availability of Reveille Experience and Performance Manager (EPM) 6.0 in the third quarter of 2010. Version 6.0 includes performance scorecard dashboard capabilities for ECM applications, expanding the vendor's agentless application monitoring into measurement of ECM operational key performance indicators, according to a Reveille press release.
Targeted to companies with business-critical content management applications, the scorecard capabilities allow ECM business owners to compare workflow process exceptions, user response time, capture and repository transaction volumes, and repository and document activity across multi-vendor ECM systems, the vendor claims. The scorecard capabilities track processing exception thresholds exposing high risk areas such as service delivery attainment, operational efficiency, and compliance issues, according to Reveille.
"Reveille Software's agentless solution uniquely provides advanced application and business process health and viability monitoring across the corporate enterprise, with both IT and business owner sensitivity," says Bob Estes, CEO, Reveille Software. "Our solution enables corporations using ECM systems to track transaction volumes, throughputs, error rates, activity levels, response times, and process exceptions."
Other features of Reveille EPM 6.0, according to the vendor, include:
• Predefined scorecard metric templates with an ECM focus, including predefined capture and repository criteria and evaluations;
• Advanced support for the EMC Documentum xCelerated Composition Platform (xCP);
• Assignment of financial costs to Reveille monitors for measuring the financial impact of service level interruption;
• Industry unique multi-vendor ECM Management Dashboard for tracking and analyzing user response time, capture and repository transaction volumes, and repository and document activity;
• Monitoring of Content Management Interoperability Services (CMIS) interfaces for any CMIS interface compliant ECM vendor including IBM, EMC, Microsoft, Open Text and Alfresco;
•Enhanced EMC Documentum wizard support for additional EMC Documentum components (such as DTS and JMS) and EMC Documentum performance scorecards.
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio