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Royal Neighbors Picks Two StoneRiver Systems

The carrier's goal was to automate some manual underwriting processes.

Royal Neighbors of America, a Rock Island, Ill.-based life insurance, annuities and Medicare supplement provider, has selected the Life Portraits ES e-Application and LifeSuite automated underwriting systems from Oakland, Calif.-based StoneRiver.

"This is an integrated solution which meets our strategic goals of moving from a manual driven process to electronic new business," Royal Neighbor IT director Curt Zeck says in a statement.

Royal Neighbors will be able to integrate underwriting; improve time from application to issue; enhance communications with agents, brokers and carriers; and provide better customer service, the companies claim. Its goal was to automate processes that had been done manually.

“Prior to this project, Royal Neighbor’s underwriting had been a labor-intensive process, and an automated underwriting system with a rules engine was needed to improve the underwriting and new business processes,” Dennis Pfiffner, StoneRiver VP of product services – insurance solutions, adds. “LifeSuite allows Royal Neighbors to build rules over time. It offers flexibility that suits their requirements.”

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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