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Technology Watch—Financial Technology Expo

CROSS SELLING MaxSol New York—At the Financial Tech-nology Expo, MaxSol demonstrated its newly released eInsurePlus, which allows producers in the insurance industry to obtain all of the information needed in a single view. According to MaxSol, the product increases efficiency and quality and presents users with cross-selling opportunities. eInsurePlus facilitates an increase in business and customer retention with as little administrative overhead as possible. eInsurePlus utilizes eAccess-Interchange—a data switching engine that delivers data access—and interchanges among different systems, regardless of data format, and presents it in a browser or report designed by the producer. INQUIRIES:

ONLINE CLAIMS CLAIMPlace Wilmington, Ma—CLAIMPlace was present at FTE with its selection of newly launched automated tools, services and vendors to reduce claims management expenses and losses. The products are offered to property and casualty carriers "a la carte." CLAIMPlace utilizes IBM e-commerce technologies to manage internal and external transactions. According to Ellen S. Wilcox, CLAIMPlace president and chief executive, "The Internet allows us to provide a portal through which the carrier can create a customized CLAIMPlace for its customers, agents and claims professionals." INQUIRIES:

WEB-BASED TRAINING Flex Training Clearwater, FL—Flex-Training, maker of Web-based training software, released its FlexTraining version 3.2 at FTE. The learning management system works with any browser over the Internet or a corporate intranet. Release 3.2 features FlexVideo video management support, virtual document libraries, automated course templates, multi-organizational mode, instant performance graphing and enhanced flexibility for students and administrators. INQUIRIES:

E-CRM Janna Systems Toronto—Janna Systems has announced that Janna Enterprise Suite 2001, an eCRM solution, will be shipped to customers worldwide. The suite of products includes Janna Contact Enterprise 2001 which provides eCRM for customer-facing professionals, and Janna LivePage Enterprise 2001, for personal self-service Web sites. The synchrony of customer interactions across all channels ensures that customer-facing professionals have access to complete customer information. INQUIRIES:

CALL ROUTING Innings Telecom Inc. Ontario City, ON—Innings Telecom Inc. released CallWorks voice technology for branch offices of the financial industry. CallWorks automatically transfers calls to the call center and provides auto-attendant, automatic call distribution, music-on-hold, digital announcements, MIS reporting, remote monitoring, overhead paging and reading boards. INQUIRIES:

EDOCUMENTS Biscom and vVault Inc. San Francisco—Biscom and vVault Inc. announced at FTE that they will team up to provide secure document delivery solutions. According to Chris MacKenzie, vice president of marketing and business development for Biscom, although many companies use e-mail to send confidential documents, Internet email via SMTP is insecure. With the solution, users "deposit" their documents into an electronic safety deposit box and then the recipient is e-mailed or faxed a URL where they can view the document. INQUIRIES:

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