Transformation Expert

By changing the culture of CSAA's IT organization, business transformation officer Bob Wilkes is improving efficiency, service and growth opportunities.

FACT SHEET

Bob Wilkes
Business Transformation Officer, CSAA (San Francisco; $2.3 billion in direct written premium).

Size of IT Staff: About 235.

IT budget: $105 million.

Work history: Wilkes joined CSAA in 2002; he led the sales/service and IT divisions, and was named BTO in December 2003. Prior to joining CSAA, Wilkes worked at Royal & SunAlliance, Viking Insurance and Allstate.

Education: California State Polytechnic University (Pomona).

Pastimes: Wilkes enjoys reading, golf and fly-fishing.

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio

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