HARTFORD, Conn.--(BUSINESS WIRE)--Sept. 16, 2001--Travelers now has two ofits Catastrophe Response Vehicles in place and fully operational in lower Manhattan.
Located at 388 Greenwich Street, the CAT Vans, as they are known, serve as mobile insurance claim offices that can provide immediate assistance to policyholders, including cutting checks on site. Each van contains computers, onboard databases with necessary policyholder information, photocopiers, fax machines, printers and additional equipment imperative for processing claims instantly. The vans are outfitted with satellite technology through high-speed data communications. This helps the company provide service to customers anywhere and at anytime without depending on phone lines, towers, or other telecommunication services that may be unavailable during a catastrophe. Two generators allow the vehicles to operate in areas without electricity, and there are five workstations in each van to accommodate claim handlers.
The company has also established claim handling disaster centers in Melville, N.Y., for personal and commercial auto and property claims and Rochester, N.Y., for workers compensation claims. Additional resources are being dispatched to assist in handling claim activity.
Travelers Property Casualty claim reporting centers are open 24 hours a day, seven days a week. The telephone numbers are:
-- Personal auto and home claims: 1-800-Claim33 (1-800-252-4633)
-- Business property and auto claims: 1-800-238-6225
The company has also established a special Workers Compensation Hotline for the handling of claim reporting and inquiries, and is making crisis counseling experts available to workers compensation customers. The telephone number established is:
-- Workers Compensation Hotline: 1-800-842-0240
Travelers Life & Annuity claim centers are open Monday - Friday from 8:00 a.m. to 6:00 p.m. The telephone numbers are:
-- Life Insurance: 1-800-334-4298
-- Annuities: 1-800-842-5642
Marlene Ibsen, 860/277-9039
Laura Bradshaw, 860/277-7461
Kris Hammond, 860/277-7458