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Connie Dorough commercial lines automation manager at Unitrin Business Insurance. In that role, she is responsible for the alignment of Unitrin's business operations with the company's technology infrastructure. Listen as she tells us how her company's work with CSC has enabled her to focus on current - and future - business mandates while CSC functions as Unitrin's trusted partner, responsible for Unitrin's technology backbone. That partnership enabled Unitrin to successfully implement a "come from behind" technology upgrade within 12 months, Durough says. The upgrade highlights the insurance industry expertise of CSC's staff and has resulted in a vastly improved competitive position for Unitrin.