Unitrin Uses Trumbull

Unitrin Direct (Vista, CA) will outsource its subrogation to Trumbull Services LLC (Windsor, CT) to maximize recovery opportunities and to streamline the subrogation process, says Ian Zimmerman, corporate claims manager, Unitrin Direct.

"We took a long look at the different subrogation vendors and Trumbull has state-of-the-art services," Zimmerman says. "This will allow us to streamline the subrogation process, which is currently a very manual process for us. Trumbull will manage the processes as well as pursue subrogation."

Trumbull Services will use its Web-enabled Subrosource subrogation software to identify, score and manage subrogation recovery for Unitrin Direct. "We had been using another subrogation vendor that helped us pursue subrogation, but it did not have a system that we could access," Zimmerman adds.

Trumbull's claims specialists will provide business process outsourcing services for three of Unitrin's six office locations in California, Florida and Pennsylvania.

"We selected Trumbull because we are convinced they will help us achieve our goal of maximizing recovery opportunities," adds Brian Crumbaker, SVP, Unitrin Direct.

Greg MacSweeney is editorial director of InformationWeek Financial Services, whose brands include Wall Street & Technology, Bank Systems & Technology, Advanced Trading, and Insurance & Technology. View Full Bio