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US Assure Taps MajescoMastek for Billing and Agent Self-Service Solutions

The insurance program administrator will use STG Billing, STG Agent Self Service Portal and STG Electronic Billing Payment and Presentment solutions to replace its mainframe legacy environment.

Jacksonville, Fla.-based insurance program administrator US Assure (formerly Zurich Insurance Services) has selected MajescoMastek's STG billing solution, as well as the vendor's STG Agent Self Service Portal and STG Electronic Billing Payment and Presentment (EBPP) solutions. Delivered via private cloud, the MajescoMastek solutions will enable US Assure to offer more effective and efficient multi-product billing services for their associated network of over 60,000 agents and brokers, as well as for the insureds covered under the products and services offered through US Assure and its multiple carrier partners, according to a vendor statement.

Following an extensive review of available modern systems to replace its mainframe-based legacy billing system, US Assure chose STG Billing because the system met all of its business and technical requirements, and the user interface optimized the experience for internal users, as well as agents and insureds through self-service options, according to the vendor. US Assure also noted MajescoMastek's dedication to the relationship, its focus on US Assure's needs and priorities, and the depth of domain expertise relative to both insurance and technology, the vendor statement asserts.

"We were looking for a system able to provide the best experience for our distributors and customers and to support our multiple carrier and product environment," comments Andy Ferguson, president, US Assure. "We wanted to ensure it was robust in functionality, but also highly configurable. We found MajescoMastek's STG Billing to be a great fit for our organization."

Other benefits US Assure anticipates from the implementation of STG Billing, according to MajescoMastek, include:

- Support for multiple carrier and multiple product program administration operations with direct bill, agency bill and commission payment capabilities;

- Ability to leverage US Assure's existing billing support services with full billing and commission services to US Assure's partners;

- Easy integration to the billing environment for new products and carrier partners;

- A user-friendly and value-add system for distributors, carrier partners, insureds and US Assure employees; and

- Anticipated reduced costs while providing an eco-friendly system through the use of electronic payment and presentment capabilities.

[For more on STG Billing see Nautilus Selects MajescoMastek for Billing .]

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio

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