Insurance distribution channel solutions provider Vertafore (Bothell, Wash.) appointed Mark Sonders as SVP of sales and client services. Reporting directly to president and CEO Euan Menzies, Sonders will lead the vendor's newly integrated agency, carrier and MGA sales and service organization with responsibility for sales, account management, marketing, professional services and client support.
Sonders joins Vertafore from Thomson Reuters, where he was most recently engaged in several sales and service transformation initiatives as managing director, head of direct sales, Americas.
"Mark brings the expertise and leadership we need to further our strategy for delivering a world-class integrated customer experience across all aspects of the business and in all of the markets that we serve,” said CEO Menzies, in a press release. According to the company, the addition of the senior vice president of sales and client services position enables Vertafore to evolve its sales and services organization from one that was segregated by business unit into a more unified structure, with one executive ensuring a consistent customer experience across all market segments. As part of this evolution, Vertafore also announced that Matt McKernan, president of carrier and MGA markets, will be leaving the company.
Additionally, Bill Bunker, president of agency markets, will assume an interim role as SVP of professional services and support for a brief period to assist in the transition of Vertafore customer services to a single organization before leaving the company to pursue other opportunities. Under the streamlined sales and client services organization model, Vertafore will be eliminating the roles of president of agency markets and president of carrier and MGA markets.
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio