Wawanesa Insurance to Implement Guidewire ClaimCenter

Wawanesa Mutual Insurance (Winnepeg, Manitoba) has selected Guidewire ClaimCenter as its claims management platform for all lines of business: home, auto, farm and commercial, according to a joint statement.

The insurer, which counts 1.8 million policyholders in Canada and the United States, sought a new core claims processing and management solution to provide the company with a foundation on which to modernize its claim handling process from the perspective of both customer service and efficiency, according to the joint source. Wawanesa required a solution that was easy to use, scalable and flexible enough to grow with the carrier's changing needs, and selected San Mateo, Calif.-based vendor's solution after a thorough search and review, the source reports.

"Guidewire's customer focus, strong industry rating and consistent implementation track record, in both Canada and the United States, really appealed to us," comments Ken McCrea, President and CEO, Wawanesa Mutual Insurance Company. "We are looking forward to the service and operational improvements ClaimCenter will help us realize."

Wawanesa's specific goals for the ClaimCenter implementation are to enhance customer service capabilities; to automate processes for operational efficiency and reduced cost; and to provide its staff with a modern, easy-to-use system, according to the joint source.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio