Westfield Insurance Adopts Guidewire Claim System

Personal and commercial lines P&C carrier Westfield Insurance (Westfield Center, Ohio) has selected Guidewire (San Mateo, Calif.) ClaimCenter as its new claims management system. Westfield will implement ClaimCenter to support the management of its commercial, personal and workers' compensation lines throughout the 21 states in which it operates.

Westfield Insurance sought a new claims system that could satisfy the changing expectations of its customer base and provide a sustainable, positive customer experience, according to a joint carrier/vendor statement. The insurer identified ClaimCenter as system that could best help support its growing commercial business, create operational efficiencies through the consolidation of disparate systems, and address the need for higher quality data in its pursuit of improved analytics.

[For more on claims modernization: How to Build a Modern Claims Experience.]

"We selected Guidewire based on its successful implementations at insurance carriers similar to us in terms of size and business focus," says Rob Bowers, claims strategy leader, Westfield Insurance. "ClaimCenter is the proven solution to give us the flexibility we need to meet our current and future strategic objectives."

According to the joint statement, ClaimCenter will enable Westfield Insurance to improve the quality of service provided to policyholders and staff; collect and utilize claims data for organizational analytics; create consistency and operational efficiency through the establishment of common claims handling processes across its organization; and keep pace with market changes and business growth through system flexibility and upgradeability.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio