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Workers' Compensation Claims Management Heats Up

Two insurers implement claims management solutions for worker’s compensation.

There was a flurry of activity around workers' compensation claims this week. Companion Property & Casualty Insurance Group, based in Columbia, S.C., has implemented CLAIMExpert, a claims management platform by Acrometis, to support workers’ compensation. Additionally, Amerisure Mutual Insurance Company, a P&C insurer headquartered in Farmington Hills, Mich., has implemented Guidewire ClaimCenter for workers’ compensation amongst other businesses.

“We’re quickly becoming a recognized industry leader in innovation and continually seek ways to stay ahead of the industry while offering our customers the highest quality services at the best value,” says George Reeth, president at Companion P&C. “Acrometis’ CLAIMExpert provides the ability to improve operating margins and eliminate inefficient claim handler efforts, increasing the amount of time to be spent improving outcomes and closing claims for clients.”

The cloud-based platform routes electronic claims, schedules and executes tasks, and flags priorities and anomalies. Companion P&C hopes to increase productivity speed, accuracy, and data access, according to a release. Similarly, Amerisure was looking for a more efficient system for their core services center.

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“We selected ClaimCenter for a variety of reasons, including its robust feature set, its versatility, and the fact that we will be able to configure it to meet our needs and support out unique service models,” says Shawn O’Rourke, VP and CIO at Amerisure.

Amerisure will be able to consolidate and standardized claims handling system and processes as well as obtain better visibility into claim handling operations, according to a release. Agents are expected to benefit as well, the company added.

Zarna Patel is a staff writer for InformationWeek's Financial Services brands, which include Bank Systems & Technology, Insurance & Technology and Wall Street & Technology. She received her B.A. in English and journalism from Rutgers University College of Arts and Sciences in ... View Full Bio

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