ACORD XML Standards
CIOs agree that ACORD's XML initiatives are playing a role in helping carriers achieve end-to-end e-processing.
The Technology Behind STP
The tools and systems are here, but what do you need to do to make STP technology work for your organization?
ARE WE THERE YET?
Editorial on "Achieving End-to-End E-Processing: Are We There Yet?" for the ACORD Show Supplement by Katherine Burger.
Customer Service Leadership Forum: Achieving Next-Generation Customer Service
The importance of having a business case in place before implementing a CRM system cannot be stressed enough, says Richard Cunningham, vice president, information services, Prudential Financial. Cunningham was part of the panel "Achieving Next Generation Customer Service," at I&T's Customer Service Leadership Forum.
Customer Service Leadership Forum: How To Get ROI from Your Contact Center
Successful and profitable performance of customer contact centers depends as much on having a solid business case as it does on any particular technology deployment. That's according to the three executives who analyzed "How To Get ROI from Your Contact Center," at Customer Service Leadership Forum.
The worldwide CRM services market will reach $45.5 billion in 2006, according to IDC; Teradata releases the Teradata Warehouse 6.2 suite; Atomica Corp. releases Atomica Enterprise for Call Centers...
Delivery Strategies Briefs
Nekema is working with IBM to produce Rules Management Platform; AIG eBusiness Risk Solutions launches AIG TradeCredit.com; Siebel Systems releases eInsurance 7...
Grady To Head Hartford Life's Restructured IT
Lois Grady has been appointed to the newly created position of executive vice president and director of information systems and services. Grady will be
responsible for working with each of the life company's business units to develop a new integrated service and technology strategy for the company.
Insurance Services Office makes a significant equity investment in AscendantOne; financial services industry efforts to develop and implement global accounting standards face challenge, according to Ernst & Young's UK Banking and Capital Markets Practice; Inreon is being used by Winterthur Insurance...
DELIVERY STRATEGIES BRIEFS
Unitrin Direct is now offering auto insurance in New York state; Korealife Insurance selects Sybase; McKesson Health Solutions released CareEnhance 360...
Edify Corp. releases Edify 8.0; Talisma Corp. will form an alliance with Fujitsu Consulting; Jacada Ltd. and SeeBeyond announce a joint product offering...
Colonial Offers Tech-Driven Services Package
Colonial Supplemental Insurance is leveraging technology to deliver a new employer services package to gain some edge in the increasingly competitive voluntary benefits marketplace.
Navisys & e-Nable To Integrate Products
As part of a deal that the players contend will improve sales efficiency
and return on investment for life insurers, Navisys will form a strategic alliance with e-Nable, provider of data aggregation and underwriting support system solutions for life insurers.
LOMA SYSTEMS FORUM BRIEFS
InSystems launches eXterity, which was co-developed with Canada Life; Genelco Software Solutions introduces Genelco Payout, as well as version 1.3 of Genelco GroupWeb and a new module for its Genelco Life+;
The Phoenix Companies and Jackson National Life Insurance each select CSC's PerformancePlus system...
Delivery Strategies Briefs
Progressive will offer its customers CheckFree's i-Solutions service; John Hancock's Group Insurance Division expands its eGroup business model for group life sales; CNA will provide its agency force with
CertificatesNow, thanks to a services agreement with ConfirmNet; Pethealth enters into alliance with Universal Insurance Services...
IBM releases its Vision Builder service; the worldwide customer relationship management services market totaled $22 billion in 2001, reports Dataquest Inc.;
Hewlett-Packard is named the preferred infrastructure services provider for Oracle CRM FastForward Flows...
Staying Put Pays Off in Financial Services IT
A new study from RHI shows that IT leadership positions in insurance and
financial services organizations, more than with companies in any other market segment, are more likely to be filled by candidates already working within the company.
Delivery Strategies Briefs
Sun Life Financial introduces CustomerLink; United Title Co. launches ClosingPoint; Allstate is making information about opening Allstate Bank accounts available to consumers in Alaska; e-Nable Corp. releases version 1.8 of Insurance e-Nable suite of Internet-based insurance data and service offerings...
Arcidea will support customers using the Windows XP operating system on client workstations with version 2.0 of its software; Sedona Corp. enters into an agreement with Financial Services, Inc.; Firstlogic, Inc., introduces IQ Insight; ServicePower releases SERVICEPlanner...
Blue Cross of California selects Sourcecorp; a new survey by Gartner, Inc., finds significant numbers of insurers are
turning to business processing and IT outsourcing; Prudential Financial is using Adlex's UserVisibility Client View 4.3; Antares Management Solutions and Westfield Services Inc. form alliance...
A Wealth Of Opportunity
Clean data will open the doors for cross selling in financial services. Article by Paul Doocey, Editor, Bank Systems & Technology.
A Convergence in Progress
The two-year convergence plan bringing J.P. Morgan and Chase together. Article by Anthony Guerra, Managing Editor, Wall Street & Technology for May 2002 Transformation Series.
New Thinking on Convergence
Convergence is moving ahead, though more slowly than expected by some. Article by Anthony O'Donnell, Senior Associate Editor, Insurance and Technology for the May 2002 Tranformation Series.
Executive moves in the insurance/technology industries.
Rethinking Data Warehousing
Data warehousing has a checkered past in insurance, but more mature technologies, clear objectives and corporate support can bring future success.