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Kelly Sheridan
Kelly Sheridan
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Insurance & Technology Top 10 Stories of 2013

The most popular stories on insurancetech.com reveal an industry focused on using next-generation technologies to improve customer interaction, claims response, fraud detection and more.
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Insurance's sleepy reputation was all but wiped out in 2013 as companies launched innovative initiatives using next-generation technologies and observers commented on the industry's potential for technology leadership in the coming years. The most popular stories we ran this year reflected this reality.


10. 6 Characteristics of an Insurance Digital Enterprise

Author: Anthony O' Donnell
Posted: February 22, 2013

Summary: Modern insurance businesses had recently shifted from systems of record to systems of engagement, a strategy that places more focus on effectiveness than efficiency. With these models, customer experience is multi-channel and based on collaboration. Big data, mobility, and cloud are all big drivers in systems of engagement.

[ Read the full story. ]

Kelly Sheridan is the Staff Editor at Dark Reading, where she focuses on cybersecurity news and analysis. She is a business technology journalist who previously reported for InformationWeek, where she covered Microsoft, and Insurance & Technology, where she covered financial ... View Full Bio

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