This article contains reporting from Katherine Burger, Zarna Patel, and Kelly Sheridan.
It's been about three weeks since the health insurance exchanges at the core of the Affordable Care Act went live, and results have been dismal. Consumers complained of long wait times on load screens and dropped applications late in the process, and insurers have expressed worry about the accuracy of the data they're being sent. But with the recent government shutdown resolved — for the time being — President Obama has begun marshaling a "tech surge" to improve the site's performance. But what are the root causes of the issues? Following are several ideas from across the spectrum.
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio