Profile of Nathan GoliaSenior editor, Insurance & Technology
Member Since: 5/8/2014
Blog Posts: 1451
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk management. He is a frequent speaker and moderator at live and online events held by both I&T and third parties. A veteran of the trade press, Nathan worked as a database marketing reporter and copy editor for Direct Marketing News, as well as an assistant editor for The Toy Book, before coming to I&T. He is a graduate of Buffalo State College and a proud Western New York native.
Articles by Nathan Golia
The insurance industry is a prime candidate for better mobility solutions, says Mark McLaughlin, IBM's insurance global leader.
The agriculture insurer, which has embraced the Internet of Things already this year, has broken into the mobile realm as well.
A new Emerging Businesses unit unites Esurance and connected car initiatives under one umbrella.
Paul Ballew is charged with hastening "development of mobility, connectivity, and autonomous driving innovations."
The CarCapture app allows prospective car buyers to take a picture of a vehicle for insurance and pricing information.
The goal of the buy is to add consulting services to Majesco's offerings, according to the companies.
Esther Lee will lead global brand and marketing for the life insurance carrier.
The companies have partnered on mobile applications geared toward insurance professionals at the distributor level.
Joseph Sieczkowski, CTO of TIAA-CREF, says the model for how digital innovation can change a business is well documented, and financial firms can embrace it.
Cost pressures and ease of doing business are leading customers to leave even insurers they like for better deals, according to EY research.
Accenture research reveals that digital startups related to the insurance industry are prime takeover targets by carriers.
Tim Pitt has experience as an actuary for the company.
Both field staff and customers benefit from the new QuickPredict tool, the insurer asserts.
The real estate-related insurance provider has appointed Dianna Serio as executive vice president of enterprise data strategy.
A partnership with the pharmacy's new bill pay program gives policyholders a retail outlet to make premium payments.
Many Manulife divisions are taking the walk-in approach to IT support, according to VP of end-user services Jacques Ouimet.
At the Insurance & Technology Summit, insurers shared real-world examples of innovation and adaptation in an increasingly digital world.
The Florida homeowners' insurance company COO proves that a tough market doesn’t mean you can’t innovate.
The life insurance carrier's CIO focuses on customer and agent experience in all initiatives.
Analytics investment and implementation separates the most effective companies from the laggards, says Zurich North America's Tom Peach.
The market research organization's latest Auto Claims Satisfaction Study says customer-centric strategies are raising insurers' stature.
The insurer offers top talent from colleges in its area an enticing opportunity for professional development and real-world work.
The American Reliable Insurance Company unit was valued at $114 million.
Greg Meyer's product development and distribution experience was cited by the insurer.
Sallie Graves also has consumer-side insurance IT experience.
Mitch Wein worked both stateside and overseas for the large insurer before joining the analyst firm.
The retailer has expanded its agency relationship to include health insurance quotes.
Insurers must do a better job of acting on voice of the customer data to identify problems in the customer experience, KPMG says.
State Street research finds that insurance companies are generally behind where they want to be in digital customer interaction.
Insurance technology spending overall is tracking with premium growth, reports the analyst firm’s annual survey.
The supplemental insurance CIO sees her company on the same path as many insurers in more traditional business lines.
Said Tayim has experience at XL Group, State Farm, and Zurich.
The insurance giant is making the transition to a more streamlined leadership structure under CEO Peter Hancock.
Innovation leaders from AXA, Allstate, and more share insight into their processes at the SMA Summit.
Online user experience is crucial in being attractive to the burgeoning Generation Y customer segment.
Philip Fasano has also worked at Capital One and JPMorgan Chase.
Connected devices have the potential to fundamentally change the risk pooling nature of insurance.
More and bigger insurance companies are turning to the cloud in some form for major IT projects.
Carriers expect usage-based insurance programs to incorporate more real-time data, requiring major investments in analytics, infrastructure and CRM.
The company is now accepting driving data from the third-party connected car service.
The former head of the company's P&C business will take over following Joe Robles' 2015 retirement.
The insurer will use Cambridge Mobile Telematics technology in its usage-based insurance programs.
The strongest area tremor in 25 years is spurring renewed interest in earthquake cover among Californians.
Small business owners find personal lines insurers are best at meeting their needs than commercial-specific carriers.
The former COO has been with the company since 1999.
Insurers shift their focus to customer interaction and analytics from core systems and infrastructure, according to KPMG survey.
The cloud-based technology allows business users to continue the paper processes they are familiar with while enabling digitalization.
Satisfaction with the auto claims process in Canada is rising, the market research firm reports.
Insured and total losses from catastrophes for the first half of 2014 are about half of an average year.
The insurer will use SAS Fraud Framework to identify problematic claims.
The life insurer will use SAP Insurance Analyzer for business intelligence.
The insurer is preparing a usage-based insurance program.
The bump comes despite rising rates.
The Taiwanese life insurer has named the strategy "Envision."
The insurer is making SmartDrive technology available to interested trucking, bussing, and taxi customers.
The insurer has partnered with Microsoft to curate home automation technology startups.
Password proliferation leads to bad data security habits. Here's how insurers are stemming the tide.
More insurers moving to next-generation policy administration platforms are opting for cloud-based systems.
Software from Global IQX will shore up the insurers' underwriting, rating, and illustration capabilities.
The insurer has selected CGI software to improve time to market and risk rating.
Protective Life, which was a buyer last year, is linked to a Japanese insurer as a sale target.
David Acselrod joins the company from MetLife.
The division of the UK's Admiral Group has been offering P&C coverage since 2011.
The Quebec-based insurer is going with Guidewire for a full core systems replacement with the goal of improving customer service.
A partnership with Voxiva has the insurer providing text alerts to Medicaid customers.
Celent analyst Donald Light says the proliferation of wearable technology could be a boon to health insurers.
The company will use a cloud-based version of Accenture policy administration software.
Inertia in the insurance industry is stalling innovation, but changes to the consumer market might force its hand.
The company's new Final Expense Whole Life product is sold by phone and online to eligible consumers.
Overstock created a new company that holds an online insurance agency, which is accessible from a tab on its main site.
EY survey finds chief compliance officers using tech at a high rate, and are building solutions themselves.
Why the "moment of truth" for a policyholder-carrier relationship is even more important today.
The insurer will work with SiSi Group on a data conversion product in preparation for a billing system refresh.
The company has a stated goal of offering value-added services to its customers beyond insurance.
Dr. Martin Silverstein last worked as a consultant.
The companies will work together to leverage shared services to improve The Hartford's customer and agent interaction.
Appointments portend an influence of retail banking's customer interaction strategies on insurance.
Working with Tech Mahindra, Church Mutual developed a cloud-based policy administration system that can be licensed for other insurers.
MetLife, Securian and other life insurers are leveraging big data and distribution innovation to broaden their customer base.
Dipayan Gupta tells I&T how New York Life converses with more than half a million followers across multiple networks.
As director of Customer Care and Service Delivery, Mary Faridi is responsible for end-user computing, the help center and more.
Recent Wolters Kluwer research finds insurers reporting that inadequate technology infrastructure hampers their business.
This is Thomas Miller's first appointment in the insurance industry.
The expected uptick in insurance M&A activity continues with the acquisition of SPARTA by Catalina Holdings.
The insurer used analytics as part of a plan to recover from a $700 million hole.
Chief analytics technology officer Upendra Belhe says that technical skills are only a component of a great insurance data scientist.
Tell us why your CIO, line of business head, or other executive deserves to be recognized as one of the best in the insurance technology industry.
Using Qualtrics technology, the insurer increased the speed of insights from its market research group.
The former I&T Elite 8 honoree says there are four key angles to customer interaction that demand insurance technologists' attention.
Sentry Insurance has contracted with Lytx to provide the DriveCam telematics-based driver coaching program to its clients.
FICO research finds that only single-digit percentages of insurance customers prefer using a mobile app to do business with their insurer.
The Allstate division is cultivating a brand position around being innovative and cutting-edge.
Great American's Piyush Singh and Houston Casualty's Partha Srinivasa say the time is nearing for insurers to stop theorizing and start acting.
PwC's Health Research Institute released consumer research that indicates what health insurance customers expect from their insurers' mobile applications.
The global retail insurance business will run Sapiens policy, billing and claims.
The reorganization results in a new COO and two new presidents.
Insurers are eager to begin leveraging big data and analytics, but there’s a lot of preliminary work that has to be done before they can get to the next level.
The company has elected a cloud deployment of the software.
J.D. Power & Associates' latest homeowners claims satisfaction numbers indicate that the carriers with the lowest cycle times fare the best.
For the second time in less than a year, the insurer is in a partnership to enhance an event with a smart bracelet.