Customer-Focused Technology: Where’s the Return?
Based on the results of a number of recent, unrelated research studies, it appears that the business community -- including insurance companies -- finally is going beyond the rhetoric about providing quality and tailored customer service.
UnumProvident Launches Next-Gen Enrollment Platform
Supplemental benefits carrier UnumProvident has begun rollout of Plane.biz, its next-generation, Web-based application that provides a common platform for enrollment for all of the work-site marketer's products and enrollment strategies.
Building an Identity
Gabor Insurance relies on automation to sustain its competitive advantage - knowing when to build systems in-house.
Best Line Of Defense
Insurers are under immense pressure to keep their customers' identities safe. A dynamic, layered approach to security technology may provide the strongest protection.
Journey to Service-Oriented Architecture
Competitive differentiation in the insurance industry is like a sailboat race, according to Fred Matteson, CIO of Fireman's Fund Insurance Co. - in a given boat race, all the competitors will be in the same design class, meaning everybody has the same type of boat, the same sails and the same number of crew members.
CIOs Get Respect
The perception of CIOs is evolving from managers of back-office systems to executives with knowledge of business processes.
Where the Dollars Are Going
Insurance IT spending will focus on technologies that foster interoperability across the enterprise, TowerGroup predicts.
Beacon Selects PCMS Atlas System
Beacon Insurance Group has selected Property & Casualty Management Systems' Atlas policy, claim and billing administration system to support the carrier's strategic transformation from a one-segment, one-state company to a more diverse, regionally oriented carrier.
Horizon Implements e-Prescription Apps
IVANS helps carrier implement Allscripts Healthcare Solutions application as part of a larger effort to encourage technology competence among physicians.